Michaels Jewelers Reviews
(Rated by 14 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.3
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Customer Service4.2
- Return Policy4.2
- Price & Quality4.8
- Shipping & Delivery4.3
- Good Value4.5
Recent Customer Reviews (14)
Rachel Macias
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Birgit Kappel
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Aaron Zamora
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Ines Werner
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Michael Daily
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Marsha Thomas
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Christian Schuhmacher
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Turner Mathieu
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Burrell Langlois
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Grace Davison
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Michaels Jewelers Pricing
Jewelry items
under $60 to over $5,000
Under $250
under $250
$250 to $500
$250 - $500
$500 to $1,000
$500 - $1,000
$1,000 to $5,000
$1,000 - $5,000
Over $5,000
over $5,000
Michaels Jewelers Pros & Cons
Pros
1
Quality of Service: High ratings for professionalism, flexibility, and average response time. Many customers praise the helpful and knowledgeable staff.
2
Selection: Offers a variety of high-end and designer jewelry, including GIA and AGS certified diamonds.
3
Customer Experience: Known for providing a warm and welcoming experience, with staff often going above and beyond to assist customers.
4
Value: Reasonable prices for the quality of jewelry, with some customers noting they found great deals and unique pieces.
CONS
1
Certification Consistency: Some critics note that Michaels Jewelers also stocks IGI certified diamonds, which can be a step down in quality and consistency compared to GIA and AGS certifications.
2
Store Experience: Some customers have reported mixed experiences, including long wait times and inconsistent information from sales staff.
3
Price: While generally considered reasonably priced, some customers have found the prices to be higher than expected, especially for non-certified diamonds.
Michaels Jewelers Features and Benefits
Features
American Gem Society (AGS) Affiliation
Ensures high standards in diamond grading and quality.
Custom Diamond Design
Creates unique pieces with access to over 150 CAD designers, providing a 3D visual and finished item within a few weeks.
On-Site Benchman
Transforms old jewelry while you wait, with special events for redesigning jewelry.
Professional Certified Jeweler
On-site repairs available, including free jewelry cleaning and inspection.
1-Click Protection
Covers loss, theft, accidental damage, and worldwide travel, with fast and easy claims through Michaels Jewelers.
Exchange Policy
Allows the original purchaser to exchange the engagement ring for any other diamond that is at least 50% greater in value at any time.
Best Price First Time, Every Time
If a better price is found within 100 days on an AGS-graded diamond, Michaels Jewelers will either beat that price or refund 120% of the difference.
Excellent Customer Service Skills
Required for all sales associates, with a focus on building customer relationships and loyalty.
Immediate Payments
Highest prices paid for precious metals, antique, and estate jewelry, with no obligation to sell.
Quality of Service
High ratings for professionalism, flexibility, and average response time. Many customers praise the helpful and knowledgeable staff.
Selection
Offers a variety of high-end and designer jewelry, including GIA and AGS certified diamonds.
Customer Experience
Known for providing a warm and welcoming experience, with staff often going above and beyond to assist customers.
Value
Reasonable prices for the quality of jewelry, with some customers noting they found great deals and unique pieces.